Sunday, January 24, 2010

Metrics that Matter!

To me, data rules all!  In any situation, I need to define a metric to measure, measure it, and then utilize the data to make my point.  I was recently working with a client and we wanted to define a metric that would help prove the value of their project management efforts.  Like many clients, they have over 100 defined projects and 5 project managers.  To combat this, they have created several project lead positions to try to fix the project to manager ratio.  However, that just takes more time away from the project managers.  The problem is, how do you represent this?

We decided that there should be four "buckets" of time the project managers should use to track their time on each project that they work on.  They are:

-  Planning - Any time performing true planning activities
-  Communication - Any time in meetings, typing e-mails, handling phone calls, etc.
-  Administrative - Any time filling out project management systems, creating meeting minutes, etc.
-  Mentoring - Time spent helping the "project leads".

This should give us a total percentage of productive time the project managers used.  We should then be able to correlate project progress and status to the percentage of time in each category.

I will post back in a couple of months the results that we found, but felt that may help others out there trying to find the same information.

No day but today,


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